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Customer Service Article - "Service 101" - Click Here to read

Maintaining your vehicle is important - and we try to make things easier.  That is what this website is all about! 

If you have something that you would like to add to this page, please email me at Website Comments.  I would be delighted to post your thoughts on this page!

letter1Thanks Beth. The Jeep is finally off to be recycled into other cars :D Rick did an outstanding job of extracting it from a very difficult parking spot with zero room for errors especially the height clearance. I will be passing your company's name on to building management for any future needs. Michael M

letter1Dear Beth, Your driver successfully retrieved our car yesterday morning. I just wanted to say thank you for the excellent service provided by Standard Auto Wreckers. I am really impressed with your attention to customer service, your efficiency, and the professionalism of your driver. Overall, I am really impressed! Thanks, Olaf

letter1I wanted to take a moment to write you an email to express my sincere gratitude to your employees. Specifically Steven Collins and Ian Ticknor. It was last Friday of the long weekend and I had driven up to the Toronto yard from Kitchener Waterloo to pick up a side mirror (just the glass) for my BMW. After receiving what I thought was the right mirror I went to my car and discovered that it was not the correct one. The Yard had closed and I explained my plight to one of the gate attendants, that is when he contacted Steve. Even though everyone had all but left for the day Steve took pity on this guy who had driven from Kitchener and invited me back in to correct the situation. After spending an additional hour with me trying to locate the part (with the help of Ian) it was decided that Steve would have to source the mirror from another yard and promised to contact me on Tue. Unfortunately in the end we were not able to locate a replacement mirror that matched . Steve promptly provided me with a full refund for the original mirror I purchased but did not receive. Often times companies hear of only poor customer service or bad experiences. I thought it important to let you know what a wonderful job Steve did. Steve went the extra mile last Friday by staying well after he should had left to try and source the correct mirror. This is A1 customer service in my books. Steve and Ian should be commended for making this 1st time customer have a very positive experience. They saved me a long trip back to the yard. Please pat these guys on the back for a job well done.

Thank you again for all your help. Matt from Kitchener

letter1Just wanted to let you know that your tire shop employees are excellent and one young man operating the tire balancing machine and mounting tires was exceptional. I went to your shop on July 3rd to purchase 2 used rims for my 2010 Journey R/T.  My local tire shop advised me I had 2 bent rims after trying twice to balance my tires. Your employee listened to my sad story and stated that he would check the balance before he did anything.  Sure enough he discovered that all 4 wheels were terribly out of balance - my rims were just fine. I gladly paid to have all 4 properly balanced and was able to return the rims I had just purchased from you for a net saving of over. $350. Dollars! The trip home was great.  The car rode like new again. 

Our sincere thanks to a true professional. 
Scott and Diane

letter1Hi Linda, The car has been picked up and your tow operator went above and beyond the call of duty!!!!!!! Amazing! Thank you Karen

letter1Dear Mr. Gold, I work as a private investigator specializing in vehicle forensics. I had a Toyota Sienna van.....Click here to read the letter.

letter1Courtney, thank you for helping me find the transfer case for my Chrysler Minivan. Your help is greatly appreciated. Richard Forbes

letter1Once again thank you for your help and, making the experience of doing business with Standard Auto Wreckers pleasurable.  I will be recommending Standard Auto Wreckers to all my associates in need of hard-to-find parts, and telling them to ask for Joshua! AR Victor Jr.

letter1Hi Jeff, Thank you for getting back in touch with me - you certainly surprised me by sending me a replacement part, that goes well beyond any expectations I had and reaffirms my decision to go with your company. It is refreshing to deal with people in your industry that take their business seriously - believe me it is difficult to come by service like this these days. Thank you again, I certainly look forward to doing business with you and Standard for many years to come. Very best regards, Mike Piper

letter1Thank you I Ordered a Wheel on Line great web site nice sales person
(Wayne Potter) it was easy to pay (online) and came on time.

letter1Hi David, I did a google search under auto wreckers in Durham and your company came up.  Your website was very professional so it help me to gain the trust to connect with you. Regards, Trevor

letter1Hello; I just want to let you know how impressed I am with  your staff at the Sewels Rd. location. Every time I have visited, every employee was so very friendly and helpful. MT(Matt Towheed) sold me a headlight assembly on 11/13/10 and he made me feel like I had just purchased an entire car. Excellent!  It got me reflecting on  your entire operation and how I just love the vibe in the entire yard. So I would like to say congratulations and thank you. Sincerely John Longstaff

letter1Hi Jon, I purchased a VW Jetta Mirror yesterday from auto wreckers. I installed it last night and it's working great. Thank you for your great service!! Now my car feels new :) Kind regards. Inam --
"Life is a dream for the wise"

letter1It was a pleasure to deal with Chris(Scott Freeland). And we will do more buisness. Thank you so much. Sal Auto Truck

letter1For the Attention of Gail and Colleagues, Just a note to thank you for your good service. My vehicle, a 1988 Crimson Mustang, has just been picked up. Again thanks. Paul-André Larose

letter1Good day,
I'm writing today to compliment one of your employees.
I recently had the pleasure of dealing with Jeff Floyd. Our engine blew and Jeff was without a doubt the most helpful person I dealt with during the whole ordeal, and believe me I spoke to a LOT of people, getting quotes, etc. Not only was Jeff very friendly and very, very knowledgeable, but he found us the engine we needed at a great price with a lifetime warranty and even arranged for someone to install the new engine for us for a very reasonable price, which Ulando did, and very quickly, too.
This morning I called Jeff to thank him for all his help and mentioned that now (of course) the tranny's starting to go...Jeff jumped right on the computer and gave me a FABULOUS price (like, $1000 LESS then we thought we were going to have to spend,) on a tranny, again with a lifetime warranty. We will DEFINITELY be referring friends and family in the future, and will return ourselves should the need arise...which I'm thinkin' is just a matter of time...)
In this day and age, good customer service is difficult to come by. Jeff does his job with a smile, a ton of experience, and the integrity that's missing so often these days. This man is truly a stand up guy and I'm glad to have had the pleasure of doing business with your company because of him. Thanks again, enjoy your day. Katie G

letter1Dear Standard Auto Wreckers,
I came to your shop today to have a set of tires put on. I just want to let you know how happy I was with your tire sales department. Your staff was very knowledgeable and helpful! The installation was done in no time. I was very, very impressed! It is rare these days, to come across such excellent service! Bravo! I'll be sure to tell my friends about you guys. Kathy E

letter1Subject: Outstanding Service!!
Good morning Ken and Dave, I am just writing to you to express my gratitude for an outstanding job by Mr. Chris Courtney. While in Kitchener on the weekend, I discovered that my 2001 Grand Jeep Cherokee was in need of a motor. While franticly trying to obtain a used motor, I found Chris and your company online. His professionalism and courtesy was above and beyond. He quickly located a replacement motor and has arranged to have it delivered directly to the auto repair facility in Acton.
He clearly is an asset to your company and I am pleased I found you guys in a desperate situation.
Great job and great site!!
Warmest regards
Sgt RT Kennedy

Canadian Forces Base Trenton, ON

letter1Re: Elantra exhaust manifold
Ian, thanks for getting back to me, the manifold actually came yesterday. Please thank your team for great cutsomer service and ultra fast shipping! I couldn't have asked for better service. Thanks again, Mike

letter1Thank you very much again for the nice clocks you donated to my golf tournament (Toronto Fire Department Charity Golf Tournament Aug.11th 2007, to help raise monies for the Charles H. Best Diabetes Society in Durham Region). We raised about $2000 for diabetes. Thank you for your generosity.
Paul Cunningham Toronto Fire.

letter1 I got better service from Len than I can get from Auto Wreckers near me, I got my parts faster to Alberta than I can get them within Alberta, Thank you and keep up the good work...We will be doing more business in the future.
Thank you
Ken at Lethbridge Alberta

letter1Purchasing and Installation of my Rims

I just wanted to thank you both and to your crew for the great service I received while at your office. Your professionalism and quick service was amazing considering it was your lunch hours but you took the time to service my car. I will recommend Standard Auto Wreckers to all my friends.

Again, thank you for your time and patience and this will not be the last time you'll see me.


letter1Dear Standard Auto Wreckers,
I called your business looking for a part for my car.  Unfortunately you didn't have it in stock however, you were able to provide a company that did have it.  That is amazing customer service to me, which will have me checking with Standard Auto Wreckers first, always!
Way to go guys!  Keep it up!

EBAY  vygas - Thanks for a great deal. Very good part, easy communication, good service. Thanks...

EBAY  jumpz123 - Very Fast Shipping! Excellent Service! Highly recommend to all! Thanks! A++++++

EBAY  steelwork - Fantastic seller! Went out of their way to please! Highly recommend this seller! A+

EBAY  lunasea1 - These guys ship at warp speed... Excellent doing business with them.

EBAY  jkirkcmiller - Fast, excellent communication and very professional. Highly recommended!!!

EBAY  garrityi - All as described in good working order - ready for pick up next afternoon. A++

from BlogsMorkys (Master Mechanic) - Always check Standard Auto wreckers. They are 'the' standard for all auto wreckers, if you pardon the pun. Good selection of vehicles and parts, wheels and tires etc, good setup all around, good prices, good staff, just plain good. Very useful for finding parts.

letter1  Good Morning, just wanted to thank everyone at standard auto wreckers for doing a great job. I recently purchased a part, did not use it, and you guys are more than happy to issue a credit for the part to me, further more I had lost the credit note, and called in today and was told not to worry its on your computer file. Keep up the great work, looking forward to seeing u guys for all my part needs.
Thanks a Million!

letter1  Madison of Kitchener - I am really happy that I found you guys can't wait till is nice out then I can go into to the u pull yard!

letter1  Michael of Toronto - Excellent junk yard.

letter1  Anna of Aroostook, NB - I have received an engine...and alternator for my Ford Taurus from you. I will continue to use your service. Thanks Anna

letter1  Ming of Markham - You guys have the best and reasonable prices in town, that's why i am a returned customer.

letter1Neil of London - Best Web Site of any wrecker yard in Ontario

letter1Donald from GTA - With the prices of new cars nowadays, one must keep their car as long as possible. I have been dealing with Standard Auto Wreckers for quite some time now, as they are cheaper than buying the parts new. Never had a problem with the parts purchased. The people working in the office and yard are knowledgeable and courteous. I have always recommended Standard and always will. Thanks for the bargains and, KEEP UP THE GOOD WORK!

letter1Damion of Scarborough - What a great site!! Keep up the good work guys!!

letter1Chris of Toronto - WOW!!! This has to be one of the best looking yards I have ever seen. I spent alot of time restoring old muscle and american domestics, and I must say, this is a welcome change!!

letter1Gavin of Mississauga - It has to be the best auto wreckers around, I get so much stuff from here I have my own parts inventory!

letter1Tamas of Guelph - I heard about the 45$ all you can carry deal! And Right away I was looking for the wreckers! That’s One AWESOME deal!

letter1 Matthew of Simcoe -My dad and I have been coming to Standard Auto Wreckers for about 2 years. Now for their free parts day...and we love it!!!! We drive about 2 hours just to get to Standard Auto Wreckers.

letter1  Wanlong of North York -GOOD LUCK.

letter1Danny of Toronto -I think your guy'z are the greatest in customer service keep up the great work and see you soon.

letter1  Trevor of Scarborough -I had so much fun yesterday (at the Free Parts Day Sale) that I decided to come back again today.

letter1  Ronnie of Toronto -Seems that I have been popping into your yard since the early 70's.

letter1  David of Ajax -Been coming to Standard since I was 16, a LONG time ago.

letter1  Siva of Toronto -You are the best guy's in Toronto.

letter1  Neil of GTA -Personally, I'm not a car buff and I'm not very mechanically inclined but I think the idea of your website is fantastic fun. I like the idea of the kids information and Recycle City. It's a great idea. Send me your e-newsletter and I'll pass it on to anyone I think might be interested.

letter1  Jim of Pickering -Just like to fix my car/van with used parts

letter1  Jack of Peterborough -My son and I go to the free parts day at least once a year, even if I don't really need anything. My wife thinks we are nuts,
but it is day outing for my son and I. A bonding thing.

letter1  Ivan of Aurora -Carry days are great!

letter1  Robert of Barrie -Heard of your business first on a radio commercial a while ago

letter1  Dan of Trenton -Great Idea on the free parts day I was able to get lots of parts I need for my 91 Jimmy. Thank You.

letter1  Jeff of Burlington -Your web site is a great use of technology! Congratulations to whomever’s idea this was. Ps I got the wheels I needed thanks.

letter1  Abdul from Toronto -Yes, I have visited several times in your wrecker depot and I appreciate that you have a lot of cars and trucks as well as parts overthere.

letter1  Joseph of Oshawa -I been a customer for many years. Still think that you have the best operation in town.

letter1  Denise of Toronto -Great Bargins.

letter1  Shirley Ann of Toronto -Excellent honest service. Woman friendly (LOL).

letter1  Ryan of Toronto -Well presented site.

letter1  Chuck of GTA - Nice site, the way the site is done. And the information in it especially with the employees. I'll call Gail after the holidays to tow my jalopy. Regards Chuck

letter1  Wayne of Toronto - Great to have a choice in were we can purchase our parts at a reasonable prices.

letter1  Azim of London, ON - I often visit the yard ,to get my parts ,and found the Customer Service Excellent , and the prices is worth me leaving London to Toronto to get parts from these Guys. I sometime leave here / London , to drive all the way to Toronto to fill my Car / Truck with Parts which I sell afterwards and it's worth it !!!

letter1  Garin of Mississauga - YOU GUYS ROCK!!

letter1  Scott of Flamborough - I can't wait until the next free parts day !

letter1  Waheed of North York - Junk yards are blessing for old cars. Thanks for having them.

letter1  Richard of Peterborough - We repair all types of cars and do a lot of custom body work, and found your site very helpful, We can hardly wait to drop down and visit.

letter1  Duncan of Toronto -Your company was recommended recently by the Globe & Mail.

letter1  Satindra of Toronto - I found that your price is the most competitive one amongst many other auto wreckers in GTA.

letter1  Kenneth of Oshawa -I Like your yard lots to pick from and the free part's days but you should have one every month

letter1  Vernon of Pickering -In addition to my normal visits for parts and tires, I have been going to your $45 day events for the past few years. Overall I have been very satisfied with the parts I have received, and your people have been great to deal with. I have also noticed the continuous improvements you have made to the yard and overall customer service. 

letter1  Louis of Markham -   You guys have a really great place, everything there you need is accessible.

letter1  Chris of Kingston - I spoke with Corey and he was extremely polite and courteous.....very helpful indeed....i will make the drive and look in the yard for parts we need....thanks.

letter1  Mike of Brighton -Great Site.. Love the search feature

letter1  Jamie of Ajax -Excellent Web Site, VIN decoder is a great idea.

letter1  Matthew of Toronto -I think you guys are so great!  Keep it up!  Great service too!

letter1  Gerry of Pefferlaw - Have been a customer on your $45.00 days for a very long time.

letter1  Myron of Toronto - I visit the U-Pick yard often and I think its great, friendly staff, very experienced and the prices are more than fair. 

letter1  Richard of Bowmanville - You have a very simple to use site. Thank you .

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