ARA Gold Seal
Client CSI Analysis
Standard Auto Wreckers  
Completed Surveys: 27  
   
  Current Quarter   12 Mo Rolling Avg  
  Your   Your        Your   Your       
  Company   Competitors        Company   Competitors       
 
Overall Satisfaction #1  9.17   8.12   8.93   8.47  
Salesperson Satisfaction #2  9.32   8.21   9.43   8.76  
Delivery in Time Frame #3  8.76   8.48   8.86   8.60  
Delivery Driver Satisfaction #4  9.33   8.68   9.35   8.95  
Cleanliness of Parts #5  8.75   8.18   8.72   8.38  
Parts Description Accuracy #6  9.21   8.71   9.26   8.83  
Fill Order Accuracy #7  9.47   8.81   9.29   9.00  
Problem Resolution #8  9.47   8.05   9.18   8.40  
Recommend Company #9  10.00   9.18   10.00   9.56  
 
 
Overall CSI Score   9.28   8.49   9.22   8.77